FAQ’s

  • Q: What do I do if my order arrived damaged?

    A: If your order arrived damaged, please email us a photo of your damaged item(s) and the packaging it was received in to info@mendingthesoul.org. We will contact you via email, within 2 days of receiving your email and photos, and provide the options for reconciliation.

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  • Q: How can our local or church bookstore carry the items in the MTS Store?

    A: If your local or church bookstore is interested in carrying our resources in their store, please direct them to fill out our resource resale form.  All bookstores that purchase resources at resale prices must have a valid resale license and must purchase resources in case orders only.  Shipping charges will apply.

    Resources available for purchase through MTS at resale prices:

    • Mending the Soul Workbook for Men and Women (20 per case)
    • Princess Lost: The Story of Our Daughters (25 per case)
    • Princess Found: A Guide for Mentors of Sexually Exploited Girls (25 per case)
    • Princess Lost Journal (25 per case)
    • Healing Art Handbook (40 per case)
    • Marriage at the Crossroads (40 per case)

    Resale price list will be provided to qualified bookstores upon completion of resource resale form and acceptance as official resale location for MTS published books.

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  • Q: How do I place an order for international shipping?

    A: We are in the process of updating our website to calculate shipping for international orders.  In the meantime, if you place an order to be shipped internationally, please note that your shipping costs will not be calculated.  Therefore, you will receive a separate invoice through PayPal asking for payment of your shipping costs.  Once this additional invoice is paid, your order will be processed and shipped.

    If you feel the cost of shipping is too high and you decide to cancel your order instead of pay the additional charges, please forward your original order to us at info@mendingthesoul.org and let us know you would like to cancel.  We will initiate a full refund within 2 business days.

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  • Q: Why does the amount on my packing slip differ from the amount I paid for my order?

    A: Please disregard any slips included in your shipment that do not display the Mending the Soul logo.Your official receipt for your order is the receipt given at the time you placed your order online.  The packing slips included are computer generated through our fulfillment site and often include only some of the miscellaneous costs that add up to your total invoice amount.

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  • Q: What if I don’t receive my order?

    A: Mending the Soul provides tracking services to minimize loss and to offer a way for our customers to know the status of their order.  If you have not received your order, please check the status via the tracking number provided. Per USPS, please allow 14 days from shipping date before taking further steps.  If there is still an issue after the 14 day time period, we recommend you notify USPS per their directions and work with them directly to locate your package.  If USPS is unable to locate your package and tracking shows it have not been delivered, please let us know by emailing us at info@mendingthesoul.org. Be sure to send along with your email all information and back-up you have regarding your order, tracking number, and communication with USPS and we will work toward a resolution.

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  • Q: Can I get a tracking number for my order?

    A: All orders sent by Mending the Soul have available tracking numbers.  If you do not receive an email with your tracking number, please contact us by email at info@mendingthesoul.org and we will forward you the tracking number for your order.

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  • Q: How long will it be before I receive my order?

    A: Please allow 2 weeks to receive your order.  Orders generally leave our warehouse 2 business days after being received. Our standard shipping method is USPS media mail.  Although most orders are received within 7-8 business days, delivery is not guaranteed until two weeks after your order is placed.

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  • Q: Does MTS sell books in bulk at a reduced rate?

    A: Some of our books are available at a discounted rate when purchased by the case.  Please click here to be directed to the bulk sales page for more information.

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  • Q: Why doesn’t MTS offer all their books in bulk quantities with discount pricing?

    A: Some of the resources we sell are published by other publishing houses.  Therefore, we are required to purchase them from those publishers for re-sale.  Our availability of funds allows us to purchase quantities of these resources that limit us to individual sale only.

    In addition, many of the resources that we create in-house are also printed in limited quantities that allow for individual sale only.

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  • Q: Does MTS donate books?

    A: Mending the Soul does not have margin to donate resources to individuals or organizations.  The sale of our resources provides funds that are integral to the operations costs of running the ministry.

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  • Q: Are there any handouts available to use with the MTS Basic Training Videos?

    A:  The MTS DVD Basic Training Handbook is a companion guide that is recommended for use with the MTS Basic Training Videos.  These handbooks are available for purchase in the MTS Store.

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  • Q: I found an error in one of your resources. Do you want me to let you know?

    A: We also want to know about ways we can improve our resources and make the edits that are necessary.  If you find an error in one of our resources, please email us using the contact us form provided and let us know the following information regarding the error:

    1. Name of resource
    2. Page number of error
    3. Line number of error
    4. Error and suggested correction
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  • Q: Is it possible to get a sample of your resources prior to purchasing?

    A: We do not offer sample resources but do have some of our resources listed on Amazon.com with the “look inside” feature where you can take a sneak peek at the content of the book.  Below is a list of the resources available with the “look inside” feature through Amazon.com.

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  • Q: Is there a way for MTS trained facilitators to connect to other MTS trained facilitators?

    A: Yes! We have a Facebook secret page only for MTS trained facilitators. In order to be eligible to access this page you need to do three things: (1) completed a MTS as a participant; (2) attended a MTS Basic Training either live or by DVD; and (3) fill out the facilitator verification form at this link. Once you submit your form you will be contacted via email with further instruction. Please note you must have your own Facebook page to use this resource.

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  • Q: Can I create my own training using what I have learned through the MTS resources?

    A: According to copyright laws, the Mending the Soul model and resources are considered the intellectual property of authors Steve and Celestia Tracy and/or Mending the Soul. Therefore it would be unlawful to use any of our copyrighted material to create resources or training without specific written consent from the authors and/or Mending the Soul.

    Mending the Soul does offer a Trainer Certification Training where individuals who meet the criteria and attend the training become certified to train using the MTS Basic Training videos and are listed on our website as a certified trainer.

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  • Q: Are there DVD’s Available for the Student Edition Training or Princess Lost Training?

    A: Currently we have only the MTS Basic Training available on video but we do have plans to develop our other trainings in video format.  We do not yet have an estimated date for completion of these videos.  We encourage you to join our mailing list to stay current with the projects taking place at MTS. You may join by filling out the required information on the form located at the bottom of every page on our website.

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  • Q: Are certified trainers available who could conduct a training for our church/organization using the MTS Basic Training Videos?

    A:  Mending the Soul offers a list of certified trainers who have completed the certification process through Mending the Soul and, therefore, can officially train using the MTS Basic Training DVDs.  These individuals have been trained and certified by Mending the Soul but are not employees or official representatives of Mending the Soul.  Certified trainers have attended the MTS Trainer Certification training which has equipped them with tools to answer questions, guide small group discussions, understand their audience, and address the host church/organization’s specific needs. They also are required to complete yearly continuing education for their certification to stay current.

    Click here for a list of MTS Certified trainers.

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  • Q: Are there any handouts available to use with the MTS Basic Training Videos?

    A:  The MTS DVD Basic Training Handbook is a companion guide that is recommended for use with the MTS Basic Training Videos.  These handbooks are available for purchase in the MTS Store.

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  • Q: Who in our church/organization should attend the MTS Basic Training?

    A:  We believe that everyone in a church/organization would benefit from the information shared in the MTS Basic Training.  This training provides vital information for understanding abuse and the effects of abuse.  Since wounded people are a part of every type of ministry, understanding and knowing how to create safety will be highly impactful throughout the whole church/organization.  Training can be done by attending the live MTS Basic Training offered once per year, watching the MTS Basic Training Videos available in the MTS Store or scheduling a MTS DVD Basic Training with a certified trainer.

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  • Q: Is the MTS Basic Training required before attending other MTS trainings?

    A:  Pre-requisites for attending MTS trainings are listed within the information for each individual training.  Since all of our models do build upon our basic model of doing your own work first and understanding abuse and the effects of abuse, we do highly recommend that those desiring to be trained in the use of any MTS model first attend either a live MTS Basic Training or watch the MTS Basic Training Videos and complete a MTS Adult Support Group as a participant even if it isn’t listed as a pre-requisite.

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  • Q: Does MTS offer live training in states other than Arizona?

    A: Since Arizona is where our home office is located, most of our trainings are offered there.  We do occasionally hold a training in Portland, Oregon where our founders are located part of the year.  In addition to live trainings we offer the MTS Basic DVD training facilitated by a MTS certified trainer which can be scheduled in any part of the country.  For more information or to schedule a facilitated DVD training, please visit our MTS Basic Training page.

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  • Q: When will the next live MTS Basic Training take place?

    A: Please check the MTS Basic Training page or the Events page for information on our next live MTS Basic Training.

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  • Q: Do all individuals within our church/organization need to be trained for this type of work?

    A: Our model is that everyone who is part of an organization that works with those who have been abused in any way should be trained in the nature of abuse and effects of abuse by doing their own work as a participant in a MTS Adult Support group and going through the MTS Basic Training either live or by video.  This includes board members, janitors, teachers, counselors, etc.  Those who are in direct contact with survivors should engage in advanced training to be fully equipped to respond in healthy ways in their interactions with survivors and also for their own self-care program.

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  • Q: What do we do if we don’t have trained facilitators at our church?

    A: One option is to begin the process by securing at least two individuals who are interested in facilitating groups for your ministry and get them prepared for the role of facilitator. (Please see the FAQ “How do I become a lay facilitator of MTS groups?”)

    You may also want to refer to our Quick Start Guide which provides the steps in preparing facilitators and others who will be leaders in the MTS ministry within your church.

    In addition you could offer a DVD Basic Training using MTS Certified Trainers for your church leadership/staff and those interested in becoming MTS group facilitators. This training helps to lay the foundation for successful ministry to the abused.

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  • Q: How do I become a lay facilitator of MTS adult groups?

    A: The first step to becoming a MTS lay facilitator is to do your own work by going through a MTS small support group as a participant.  This not only provides understanding of the group process and how it works, but it allows you to experience healing from the distortions of your own original design and, therefore, understand what future participants will experience themselves.

    After you have completed your MTS small support group and feel you are ready to take the next step, we encourage you to speak to your church pastor about their support of this ministry at your church.  You may have taken this step earlier, which is wonderful.  We just want to reiterate that it is very important that the church recognizes and supports you in this role.  There is a facilitator application we encourage the church to use to interview and screen potential MTS small support group lay facilitators.

    Finally, you will need to either attend a live weekend training (usually held once per year) or watch the MTS Facilitator Training DVD’s (available in our MTS Store).  After completing these steps you are technically ready to facilitate a group.  We do have a facilitator guide available in the MTS Store that provides questions to ask yourself to see if you are ready to facilitate, group forms, and additional information about facilitation of a MTS small support group.  We recommend all MTS lay facilitators have a copy of this resource.

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  • Q: Is there a way for MTS trained facilitators to connect to other MTS trained facilitators?

    A: Yes! We have a Facebook secret page only for MTS trained facilitators. In order to be eligible to access this page you need to do three things: (1) completed a MTS as a participant; (2) attended a MTS Basic Training either live or by DVD; and (3) fill out the facilitator verification form at this link. Once you submit your form you will be contacted via email with further instruction. Please note you must have your own Facebook page to use this resource.

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  • Q: What happens once my MTS group is over?

    A: We understand that sharing in depth personal information with others connects individuals at a very deep level.  Often times the group will want to continue to meet even when finished with the group.  If you are part of a church/organization, please check with leadership for options in place for continued connection with other who have completed a MTS group.

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  • Q: Do all individuals within our church/organization need to be trained for this type of work?

    A: Our model is that everyone who is part of an organization that works with those who have been abused in any way should be trained in the nature of abuse and effects of abuse by doing their own work as a participant in a MTS Adult Support group and going through the MTS Basic Training either live or by video.  This includes board members, janitors, teachers, counselors, etc.  Those who are in direct contact with survivors should engage in advanced training to be fully equipped to respond in healthy ways in their interactions with survivors and also for their own self-care program.

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  • Q: How should we advertise upcoming adult MTS groups?

    A: Promoting upcoming groups can be done in a variety of ways.  We recommend that no matter which way you choose, you will be sure to let it be known that your church has a no tolerance stance on abuse and offers help to those who are or have experienced abuse.

    Here are some options you may consider for sharing about upcoming groups:

    • promote from the pulpit
    • include info in the bulletin
    • announce in Bible study or small groups
    • communicate with staff so they can share with those they come in contact with
    • talk directly with individuals who have expressed a desire for help
    • share information with professional counselors associated with your church/organization
    • list your group on the MTS website and keep your information updated
    • for first time groups, have a MTS kick-off/information night to help church/organization understand the ministry (include sign-up for those who are interested in participating in a group)
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  • Q: What do we do if we don’t have trained facilitators at our church?

    A: One option is to begin the process by securing at least two individuals who are interested in facilitating groups for your ministry and get them prepared for the role of facilitator. (Please see the FAQ “How do I become a lay facilitator of MTS groups?”)

    You may also want to refer to our Quick Start Guide which provides the steps in preparing facilitators and others who will be leaders in the MTS ministry within your church.

    In addition you could offer a DVD Basic Training using MTS Certified Trainers for your church leadership/staff and those interested in becoming MTS group facilitators. This training helps to lay the foundation for successful ministry to the abused.

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  • Q: How can our church get a church log-in so we can list our MTS groups on the MTS website?

    A: In order to be considered as a supporting church and receive a log-in code to list your groups on our website, we must have on file a signed  Supporting Church Affirmations/Commitments agreement. Signed agreements should be emailed to info@mendingthesoul.org or mailed to PO Box 97636, Phoenix, AZ 85060.

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  • Q: How do we start this ministry in our church/organization?

    A:  The steps you will take will depend on who is doing the asking: a facilitator, pastor, participant, etc.  We have put together the MTS Quick Start Guide that you can download that will provide the steps broken down by the three areas of leadership that are recommended.

    In addition we have a short 30 minute webinar that helps to explain the process that a church will work through to begin MTS adult small groups. Click here to view this free webinar.

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  • Q: How do I become a lay facilitator of MTS adult groups?

    A: The first step to becoming a MTS lay facilitator is to do your own work by going through a MTS small support group as a participant.  This not only provides understanding of the group process and how it works, but it allows you to experience healing from the distortions of your own original design and, therefore, understand what future participants will experience themselves.

    After you have completed your MTS small support group and feel you are ready to take the next step, we encourage you to speak to your church pastor about their support of this ministry at your church.  You may have taken this step earlier, which is wonderful.  We just want to reiterate that it is very important that the church recognizes and supports you in this role.  There is a facilitator application we encourage the church to use to interview and screen potential MTS small support group lay facilitators.

    Finally, you will need to either attend a live weekend training (usually held once per year) or watch the MTS Facilitator Training DVD’s (available in our MTS Store).  After completing these steps you are technically ready to facilitate a group.  We do have a facilitator guide available in the MTS Store that provides questions to ask yourself to see if you are ready to facilitate, group forms, and additional information about facilitation of a MTS small support group.  We recommend all MTS lay facilitators have a copy of this resource.

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  • Q: How will I know if a MTS group is right for me?

    A: Before you begin a MTS small support group, the facilitator will ask you to fill out an intake form and meet to talk it over.  This is a helpful tool in determining if someone is ready for a group.  If there are still concerns about doing a group, you may want to contact a MTS professional counselor and discuss your concerns with him or her before proceeding.

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  • Q: Where do MTS support groups meet?

    A: MTS support groups can meet in a home, church, community center or other private space free from interruptions or distractions.

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  • Q: How long does each meeting last?

    A: A typical group meeting lasts two hours.  The group is asked to commit to start and finish on time each week. Participants are also asked to do homework prior to group time that takes an average of two hours per week to complete.

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  • Q: Can adult groups be co-ed?

    A: Due to the nature of the support group, our recommendation is that men and women meet separately. We also recommend that facilitators are the same gender as participants.

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  • Q: How many people are there in a group?

    A: Groups will typically have 4-6 women or men participants and two co-facilitators.

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  • Q: How many weeks is a MTS Adult Small Group?

    A: Groups can last anywhere from 12-20 weeks.  A meeting schedule should be communicated to all participants prior to the first group meeting. Some facilitators choose to spend a couple of weeks on difficult chapters.  Other groups may schedule a week off during a holiday or for another specified purpose.  Please speak to the group facilitator to find out the schedule the particular group you are interested in.

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  • Q: What if there are no groups available in my city or state?

    A: Since this is a growing ministry, we continually find that there are locations where MTS small support groups run by trained facilitators are not available.  In these cases we recommend that the “pioneers” who have a heart to start this ministry take the following steps.  First, we encourage you to connect with the leadership of your church or organization for support as you take this journey.  It is important for them to understand what the ministry is about and support you in your healing journey.  A good place for church leaders to start is by reading Mending the Soul:  Understanding and Healing Abuse and/or look over the MTS website for information on the ministry.  Second, we suggest you find at least one other person to work through the MTS small group materials with.  All persons in the “group” should be the same gender and need to be willing to take their own personal healing journey.  This will be your MTS small support group.  The MTS Facilitator Guide (available in our MTS Store) can assist with facilitation preparation and the small group process.

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  • Q: How do I find a MTS small support group to join?

    A: To locate a group in your area please visit the “Find A Group” area of our website and enter your zip code and click the search button.  This will provide a list of available groups in your area. If no groups are available in your area, please read the FAQ “What if there are no groups available in my city or state?”

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  • Q: Is there a way for MTS trained facilitators to connect to other MTS trained facilitators?

    A: Yes! We have a Facebook secret page only for MTS trained facilitators. In order to be eligible to access this page you need to do three things: (1) completed a MTS as a participant; (2) attended a MTS Basic Training either live or by DVD; and (3) fill out the facilitator verification form at this link. Once you submit your form you will be contacted via email with further instruction. Please note you must have your own Facebook page to use this resource.

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  • Q: What happens once my MTS group is over?

    A: We understand that sharing in depth personal information with others connects individuals at a very deep level.  Often times the group will want to continue to meet even when finished with the group.  If you are part of a church/organization, please check with leadership for options in place for continued connection with other who have completed a MTS group.

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  • Q: Are there guidelines for connecting with students in my group outside of group meetings?

    A: Yes, guidelines for connecting outside of group time with students is covered in the MTS Student Edition training.  In addition, you should follow the guidelines set up by your church/organization regarding this question.

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  • Q: As a student group facilitator, do I share my own story during group time?

    A: Sharing our stories is part of the MTS model but this is done differently in student groups vs. adult groups.  Information on how to share your story in a MTS Student group is covered in the MTS Student Edition Training.

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  • Q: Am I required as a facilitator to share the information disclosed in a student group with the student’s parent(s)?

    A: There are specific requirements regarding what you are required and not required to share with the parent(s) of a student in your MTS Student group.  Please attend a MTS Student Edition training for answers to this and many other questions.

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  • Q: Can student groups be co-ed?

    A: Just as with MTS Adult groups, we suggest that student groups are single gender only which also applies to the facilitator(s).

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  • Q: Is parent permission required for student groups?

    A: We do suggest that parental informed consent is obtained for any student prior to participating in a MTS student group.  For a sample parental informed consent form as well as other helpful sample forms for MTS student groups, please visit the adolescent support page.

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  • Q: How do I get my child into a MTS student group?

    A: The first question to ask is if your child would like to be in a group.  If their answer is no, then we suggest you not try to force them.  Making someone attend the group can create a lack of safety for the others who attend and really want to be there.

    If your child wants to participate in a group and none are available, please talk to your youth pastor/leader to see if they currently offer groups or are willing to start them at your church.

    Another option would be for your teen to request a mentor or close adult friend to work through the materials with them.  We always suggest that students participate in groups that are facilitated by someone other than their own parent.

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  • Q: Is there a facilitator guide for MTS student groups?

    A: Currently we do not have a MTS Student group facilitator guide.  This is one of the future projects we have planned.

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  • Q: How do MTS student groups differ from adult groups?

    A: There are several ways that these two groups are different.  We suggest that you attend a MTS Student Edition Training to become equipped for facilitating MTS student groups and learn how they differ from adult groups.

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  • Q: Do all individuals within our church/organization need to be trained for this type of work?

    A: Our model is that everyone who is part of an organization that works with those who have been abused in any way should be trained in the nature of abuse and effects of abuse by doing their own work as a participant in a MTS Adult Support group and going through the MTS Basic Training either live or by video.  This includes board members, janitors, teachers, counselors, etc.  Those who are in direct contact with survivors should engage in advanced training to be fully equipped to respond in healthy ways in their interactions with survivors and also for their own self-care program.

    Back to the top
  • Q: Is there a way for MTS trained facilitators to connect to other MTS trained facilitators?

    A: Yes! We have a Facebook secret page only for MTS trained facilitators. In order to be eligible to access this page you need to do three things: (1) completed a MTS as a participant; (2) attended a MTS Basic Training either live or by DVD; and (3) fill out the facilitator verification form at this link. Once you submit your form you will be contacted via email with further instruction. Please note you must have your own Facebook page to use this resource.

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  • Q: Do all individuals within our church/organization need to be trained for this type of work?

    A: Our model is that everyone who is part of an organization that works with those who have been abused in any way should be trained in the nature of abuse and effects of abuse by doing their own work as a participant in a MTS Adult Support group and going through the MTS Basic Training either live or by video.  This includes board members, janitors, teachers, counselors, etc.  Those who are in direct contact with survivors should engage in advanced training to be fully equipped to respond in healthy ways in their interactions with survivors and also for their own self-care program.

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  • Q: How can I/we be a part of the prevention of trafficking in our community?

    A: If you are asking this question, they you probably feel called to this type of ministry.  You may not fully understand why or may not feel prepared.  The first step we suggest is to get educated on what trafficking is and how it impacts your community.  Secondly we suggest that you become a safe person yourself by doing your own healing through a MTS Adult Support group.  These two steps will equip you to engage in a healthy way in the next step that the Lord has planned for you.

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  • Q: Can I donate specifically to fight against trafficking and sexual exploitation through MTS?

    A: All donations made to Mending the Soul are used to fight against the evils of abuse and bring healing and hope to those who have suffered and survived.  Therefore, we feel that all donations made will impact the fight against trafficking and sexual exploitation as survivors are given tools for their personal healing, caregivers are being equipped to help others, and new generations will be given the opportunity to have healthy families free from abuse.

    We also offer specific areas to designate giving on our online donate form.  Please check the drop down donate purpose section of that form for specific needs or current campaigns.

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  • Q: What about resources for trafficked boys/men?

    A: Creating resources for boys/men who have been trafficked is one of the future projects for Mending the Soul.  We do not currently have a estimated start date for this project.

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  • Q: Does Mending the Soul work directly with trafficking survivors?

    A: In order to write the Princess Lost curriculum and test out the effectiveness of the materials and fully develop our models, we worked extensively with many trafficking survivors.  We continue to have a relationship with those survivors who were part of our curriculum research and development stage, as they are a part of our family and we made a life long commitment to them.

    Our focus now is on training and equipping those organizations who work directly with trafficking survivors to use the models and resources we have developed.

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  • Q: How can our organization get trained to use your Princess Lost materials?

    A: If you are interested in specialized training for your church/organization, please visit the Princess Lost/Found Training page of our website and fill out the Request for Training form.

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  • Q: I want to work with trafficking survivors. What do I need to do?

    A: Our organization equips other organizations with resources and training for working with individuals who have experienced trauma, abuse, and distortion of their original design.

    To work directly with survivors of trafficking, we recommend you connect with an organization that offers direct care whose staff and board have done their own healing, been highly trained in working with traumatized individuals, and offer an going training and self care program for leadership and staff.

    As a foundational step in the equipping process, we recommend going through a MTS Adult Support Group as a participant and attending either a live MTS Basic Training or watching the MTS Basic Training Videos to understand the nature of abuse and the effects of abuse.  We also offer additional training and resources for organizations that work directly with survivors of sexual exploitation that will equip them in the specialized care of those who have been trafficked.

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  • Q: Is there a way for MTS trained facilitators to connect to other MTS trained facilitators?

    A: Yes! We have a Facebook secret page only for MTS trained facilitators. In order to be eligible to access this page you need to do three things: (1) completed a MTS as a participant; (2) attended a MTS Basic Training either live or by DVD; and (3) fill out the facilitator verification form at this link. Once you submit your form you will be contacted via email with further instruction. Please note you must have your own Facebook page to use this resource.

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  • Q: I am currently seeing a professional who says she/he is familiar or trained in Mending the Soul. Why isn’t she/he listed on the website?

    A: Mending the Soul materials are available to the public and are not restricted, so anyone has access to the material and curriculum.  If a professional is not listed on our website, he/she either has not completed all the steps required to become listed or they have not continued to pay their annual dues.  Please note that Mending the Soul does not oversee therapists and does not govern mental health practice, as each therapist is ultimately responsible to his/her governing state board for how he/she engages in mental health treatment.

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  • Q: Is there a way for MTS trained facilitators to connect to other MTS trained facilitators?

    A: Yes! We have a Facebook secret page only for MTS trained facilitators. In order to be eligible to access this page you need to do three things: (1) completed a MTS as a participant; (2) attended a MTS Basic Training either live or by DVD; and (3) fill out the facilitator verification form at this link. Once you submit your form you will be contacted via email with further instruction. Please note you must have your own Facebook page to use this resource.

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  • Q: I am currently seeing a professional who says she/he is familiar or trained in Mending the Soul. Why isn’t she/he listed on the website?

    A: Mending the Soul materials are available to the public and are not restricted, so anyone has access to the material and curriculum.  If a professional is not listed on our website, he/she either has not completed all the steps required to become listed or they have not continued to pay their annual dues.  Please note that Mending the Soul does not oversee therapists and does not govern mental health practice, as each therapist is ultimately responsible to his/her governing state board for how he/she engages in mental health treatment.

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  • Q: I am an out of state or out of country mental health professional. How do I become involved?

    A: As our organization grows, it can be difficult to make that personal connection with each of you.  However, we have some suggestions that have worked for others:  check our professional listing for any of the professionals out of state that may be near you and make a connection with them, consider becoming a professional member of the MTS Partnership for Professional Development and complete the steps to stay networked, or pair with a like-minded professional in your area to become trained together and offer ongoing support for each other.

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  • Q: I am a mental health professional in Arizona. How do I become involved?

    A: We would love to meet you at one of our networking events held at Journeys Counseling Center, the home of MTS Partnership for Professional Development.  Please contact us for a list of upcoming networking events at Journeys.

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  • Q: I am a mental health professional and I would love to be listed on your website. What is the process?

    A: For those professionals wanting to be on the website, we require the following:

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  • Q: I am a mental health professional. How do I become trained to use Mending the Soul materials in my practice?

    A: The best way to become trained is to attend a basic training for lay facilitators as a participant and attend the continuing education courses we provide.  If you are out of state, the lay training is available on DVD.  Please see the events page for upcoming live training events. Click here for a list of required steps for becoming a Mending the Soul Professional.

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  • Q: How do I find a professional who is trained to use Mending the Soul materials?

    A: All the professionals listed on our website have been trained by Mending the Soul.  We require professionals listed to attend a lay training, attend our basic and advanced continuing education courses, commit to ongoing education in trauma and abuse, work through the MTS materials for themselves, agree with the MTS vision and creed of love, and invest in MTS by paying annual dues.

    Click here to view the list of MTS trained mental health professionals.

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  • Q: What is the MTS Partnership for Professional Development?

    A: Mending the Soul Partnership for Professional Development is the formal network of mental health professionals connected to Mending the Soul Ministries, formed by Celestia Tracy, MA, LPC and Roxane Thorstad, PsyD.

    The Partnership serves two primary purposes: 1) training professionals in the Mending the Soul model of care, and 2) connecting professionals who want to invest their training and expertise into Mending the Soul ministries.  The Partnership’s leadership provides continuing education, the structure for professional membership, opportunities to network and consult with other professionals, and a gateway for professionals to give back to Mending the Soul in their particular areas of expertise.

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  • Q: How can I schedule an appointment with a MTS professional counselor?

    A: Mending the Soul does not schedule appointments for the professional counselors listed on our website.  Phone numbers and websites are provided in order to obtain additional information and/or schedule appointments.  Mending the Soul does not have information on fees and/or accepted insurance plans.

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  • Q: How do I get permission to photocopy parts of your resources?

    A: If you would like permission to photocopy a portion of one of our published books, please fill out the permission form below and submit to info@mendingthesoul.org. You will receive a response within 4 weeks.

    No formal permission is necessary to print and/or share published articles available for download on our website.  When printing any downloadable articles, we request they be printed in their entirety with no alterations.  All  author, publisher, and website  information provided should be printed along with article.

    Permission form

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  • Q: How can I get my book listed on the MTS website as recommended reading?

    A: If you would like Mending the Soul to consider your book for our recommended reading list, please submit a final published copy of your book for review by a MTS representative to Mending the Soul, PO Box 97636, Phoenix, AZ  85060.  Submittals must be made by the original author and/or their representative and will not be returned.  Submittal does not guarantee a listing on the recommended reading list located on our website.

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  • Q: Can I print out one of the articles on your website and use it as a handout?

    A: Downloadable articles on our website are available to use as handouts or to share with others.  All articles must be printed as provided with no additions or deletions.

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  • Q: I found an error in one of your resources. Do you want me to let you know?

    A: We also want to know about ways we can improve our resources and make the edits that are necessary.  If you find an error in one of our resources, please email us using the contact us form provided and let us know the following information regarding the error:

    1. Name of resource
    2. Page number of error
    3. Line number of error
    4. Error and suggested correction
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  • Q: Is there a way to get a copy of one of Steve’s research articles that are not available on the website?

    A: If you are interested in purchasing a copy of one of Steve’s research articles not already posted for download on this site, please email us using the provided contact us email option.  Please note the name of the article you would like to purchase and we will respond to your inquiry within two weeks.

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  • Q: What if I am unable to make my consultation appointment?

    A: Please see the consultation policies for information on consultation appointment cancellations.

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  • Q: How much will it cost for a consultation?

    A: Consultation fees are determined by the needs of the client and the expertise of the consultant. Fees will be determined and communicated once a request for consultant form is filled out and we are better able to understand your specific needs.

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  • Q: Can I reschedule my consulting appointment?

    A: Rescheduled consultations will be subject to consultant availability and must be requested one week prior to original appointment. Mending the Soul cannot guarantee the same consultant will be available for a rescheduled appointment. Additional expenses (i.e., airfare change fees, rate changes, etc.) may be incurred for a rescheduled consultation.

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  • Q: How can I schedule an appointment with a MTS professional counselor?

    A: Mending the Soul does not schedule appointments for the professional counselors listed on our website.  Phone numbers and websites are provided in order to obtain additional information and/or schedule appointments.  Mending the Soul does not have information on fees and/or accepted insurance plans.

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  • Q: I did not receive a tax statement for my donation. Who should I contact?

    A: If you did not receive a tax statement for your donation it may be because we do not have a current mailing address or email address on file.  Please use the contact us page to request your tax statement and provide your updated contact information.

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  • Q: Does MTS donate books?

    A: Mending the Soul does not have margin to donate resources to individuals or organizations.  The sale of our resources provides funds that are integral to the operations costs of running the ministry.

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  • Q: Can I donate specifically to fight against trafficking and sexual exploitation through MTS?

    A: All donations made to Mending the Soul are used to fight against the evils of abuse and bring healing and hope to those who have suffered and survived.  Therefore, we feel that all donations made will impact the fight against trafficking and sexual exploitation as survivors are given tools for their personal healing, caregivers are being equipped to help others, and new generations will be given the opportunity to have healthy families free from abuse.

    We also offer specific areas to designate giving on our online donate form.  Please check the drop down donate purpose section of that form for specific needs or current campaigns.

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  • Q: How can I get my name removed from the email updates?

    A: To unsubscribe from our email database, just click the unsubscribe button at the bottom of one of the emails you have received from us. You will then be walked through the process to unsubscribe.

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  • Q: How often does MTS update books and are they compatible with older versions?

    A: We typically do minor updates to the books/workbooks published by Mending the Soul prior to doing a major print run.  Minor updates include typographical errors, background adjustments, and other adjustments that do not change the content of the book/workbook.  These minor updates may change the version number but would not make them incompatible with others of the same title.

    When we do a major update to a book/workbook published by Mending the Soul the title of the book/workbook will be changed as well as the cover. The latest example of this was the major update in our workbook in 2012 changing it from Mending the Soul Workbook to Mending the Soul Workbook for Men and Women. This update changed the workbook completely making it incompatible with older versions.  This was the only major update of one of our resources in the 10 year history of Mending the Soul.

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  • Q: Can our organization copy MTS resources for use by those who cannot afford to purchase them?

    A: Mending the Soul does not give permission to copy resources in their entirety for organizations to use. We recommend that organizations, who want to provide our resources to those they serve, raise funds specifically for the purchase of the resources.

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  • Q: Does MTS donate books?

    A: Mending the Soul does not have margin to donate resources to individuals or organizations.  The sale of our resources provides funds that are integral to the operations costs of running the ministry.

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  • Q: How do I get permission to photocopy parts of your resources?

    A: If you would like permission to photocopy a portion of one of our published books, please fill out the permission form below and submit to info@mendingthesoul.org. You will receive a response within 4 weeks.

    No formal permission is necessary to print and/or share published articles available for download on our website.  When printing any downloadable articles, we request they be printed in their entirety with no alterations.  All  author, publisher, and website  information provided should be printed along with article.

    Permission form

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  • Q: How do I get permission to quote/use portions of published MTS resources in my own book?

    Fair Use Guidelines

    You may quote a text without written permission if the text and new work meet these three Fair Use Guidelines:

    Summary of Fair Use Guidelines (All Must Apply)

    1. No more than 500 words in total may be reproduced without permission.
    2. Total words may not make up more than 25% of the work in which they are quoted.
    3. All quotes/excerpts must be properly cited.

    Text may be quoted in any form (written, visual, electronic or audio).

    Permissions are not provided for:

    1. Use of personal stories shared within our resources.
    2. Use of poetry/photos/artwork/or any other created work not designed or written by and expressly for Mending the Soul.

    If you are requesting to use more content than is allowable through the fair use guidelines, please fill out and submit the permission form below to request permission to use our copyrighted materials.  Typically a response to your request will be provided within two (2) weeks of receipt of the completed permission form although in some cases it may take up to 4 weeks.

    Permission form

    Please send completed permission form to info@mendingthesoul.org.  

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  • Q: Will someone from Mending the Soul write a review of my book?

    A: From time to time Mending the Soul may choose to write a review of a book and post it on our blog. If you would like your book to be considered, please submit a final published copy to Mending the Soul, PO Box 97636, Phoenix, AZ  85060. Submittals will be acknowledged only if chosen for review.  Please include contact information along with your book submittal. Submittals will not be returned.

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  • Q: Will Dr. Steve Tracy or Celestia Tracy write an endorsement for my book?

    A: Mending the Soul does not guarantee that endorsements will be written by specific individuals within the MTS ministry for those who make it through the review process for a book endorsement.  To understand the review process please see question below: “Will a MTS representative write an endorsement for a book I am writing?”

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  • Q: How can I get my book listed on the MTS website as recommended reading?

    A: If you would like Mending the Soul to consider your book for our recommended reading list, please submit a final published copy of your book for review by a MTS representative to Mending the Soul, PO Box 97636, Phoenix, AZ  85060.  Submittals must be made by the original author and/or their representative and will not be returned.  Submittal does not guarantee a listing on the recommended reading list located on our website.

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  • Q: Will a MTS representative write an endorsement for a book I am writing?

    A: Mending the Soul is willing to review manuscripts for consideration of endorsement as time permits.  The following steps are set up for the initial submittal and review process:

    1. Submit an endorsement request by emailing us using the Contact Us form and select the drop down “endorsement request.” Please include the general concept of your book and why you are requesting an endorsement from Mending the Soul. 
    2. You will be contacted via email by Mending the Soul within 2 weeks informing you if we have approved your manuscript submittal for review.
    3. If approved you will then submit a portion of your manuscript (per the instructions in our email) for the initial review process.
    4. After the initial review has been completed, you will be contacted a second time via email informing you if a full review of your manuscript has been requested. Included in this email will be instructions for submittal of your full manuscript.
    5. All books that make it to the full review process will be graded on: (1) quality of writing; (2) documentation; (3) original thought; (4) keeping with the MTS model; (5) adhering to Christian orthodoxy; (6) respectful tone/objectivity; (7) use of story to connect to others; and (8) focus on big picture of abuse/healing.  Please note that our criteria is not set to determine if a book is worthy of publishing or reading, but only if it aligns specifically with our ministry.
    6. A final determination will be made after the full review is completed.  A final email will be sent providing either an endorsement or explanation why the endorsement was denied.  Any endorsement written by Mending the Soul will be specifically stated as such so no question will arise to the purpose of the statement given.  Permission is not given to quote Mending the Soul or its representatives in written form when a specific endorsement is not provided.
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  • Q: Does MTS publish books other than those used specifically for MTS ministry?

    A: Mending the Soul currently only publishes books that will be used within the Mending the Soul ministry and are written by Mending the Soul authors.

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  • Q: Who should I contact if I have questions not answered in the FAQ’s?

    A: If you have read through the FAQ’s and still have questions about adult support groups, please email us using our contact us form.

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  • Q: What do we do if we don’t have trained facilitators at our church?

    A: One option is to begin the process by securing at least two individuals who are interested in facilitating groups for your ministry and get them prepared for the role of facilitator. (Please see the FAQ “How do I become a lay facilitator of MTS groups?”)

    You may also want to refer to our Quick Start Guide which provides the steps in preparing facilitators and others who will be leaders in the MTS ministry within your church.

    In addition you could offer a DVD Basic Training using MTS Certified Trainers for your church leadership/staff and those interested in becoming MTS group facilitators. This training helps to lay the foundation for successful ministry to the abused.

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  • Q: How can our church get a church log-in so we can list our MTS groups on the MTS website?

    A: In order to be considered as a supporting church and receive a log-in code to list your groups on our website, we must have on file a signed  Supporting Church Affirmations/Commitments agreement. Signed agreements should be emailed to info@mendingthesoul.org or mailed to PO Box 97636, Phoenix, AZ 85060.

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  • Q: How do we start this ministry in our church/organization?

    A:  The steps you will take will depend on who is doing the asking: a facilitator, pastor, participant, etc.  We have put together the MTS Quick Start Guide that you can download that will provide the steps broken down by the three areas of leadership that are recommended.

    In addition we have a short 30 minute webinar that helps to explain the process that a church will work through to begin MTS adult small groups. Click here to view this free webinar.

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  • Q: I am currently seeing a professional who says she/he is familiar or trained in Mending the Soul. Why isn’t she/he listed on the website?

    A: Mending the Soul materials are available to the public and are not restricted, so anyone has access to the material and curriculum.  If a professional is not listed on our website, he/she either has not completed all the steps required to become listed or they have not continued to pay their annual dues.  Please note that Mending the Soul does not oversee therapists and does not govern mental health practice, as each therapist is ultimately responsible to his/her governing state board for how he/she engages in mental health treatment.

    Back to the top
  • Q: How do I find a professional who is trained to use Mending the Soul materials?

    A: All the professionals listed on our website have been trained by Mending the Soul.  We require professionals listed to attend a lay training, attend our basic and advanced continuing education courses, commit to ongoing education in trauma and abuse, work through the MTS materials for themselves, agree with the MTS vision and creed of love, and invest in MTS by paying annual dues.

    Click here to view the list of MTS trained mental health professionals.

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  • Q: I found an error in one of your resources. Do you want me to let you know?

    A: We also want to know about ways we can improve our resources and make the edits that are necessary.  If you find an error in one of our resources, please email us using the contact us form provided and let us know the following information regarding the error:

    1. Name of resource
    2. Page number of error
    3. Line number of error
    4. Error and suggested correction
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