How often are orders fulfilled?
Orders are fulfilled each business day based on the orders placed the previous day (or over the weekend).
How soon will I receive my order?
Orders ship the business day following their placement and are shipped using USPS 3-day Priority Mail.
Do you ship internationally?
Yes, we do. Please provide the most accurate and thorough address possible.
Do you accept returns?
We accept returns if a customer initiates the return within 14 days of their purchase and provided the item is in new, unused condition.
How do I initiate a return?
You can initiate a return by emailing email@example.com, providing your order number and information on the item(s) you would like to return. Your returned item(s) can then be shipped to:
American Western Distribution attn: Mending the Soul
1511 S 47th Ave. Suite 400
Phoenix, AZ 85043
How can I receive a tracking number?
Tracking numbers can be retrieved by emailing firstname.lastname@example.org.
Can I get MTS brochures sent to me?
Yes! Email email@example.com requesting the number of brochures and providing the appropriate mailing address for delivery.
What if my order was fulfilled incorrectly?
Please email firstname.lastname@example.org describing the incorrect order. We will send the corrected materials to you in the next shipment, and included will be a return label for returning the incorrect order components.
How can I place an order online if the website is not accepting my form of payment?
Please call (866) 535-5044, select extension 705, and let us know about the issue you are having placing an online order. Alternatively, you can email email@example.com providing your phone number, and a member of our customer service team will call to assist you with your online purchase.