Frequently Asked Questions: Online Store

How often are orders fulfilled?

Orders are fulfilled each business day based on the orders placed the previous day (or over the weekend).

How soon will I receive my order?

Orders ship the business day following their placement and are shipped using USPS 3-day Priority Mail.

Do you ship internationally?

Yes, we do. Please provide the most accurate and thorough address possible.

Do you accept returns?

We accept returns if a customer initiates the return within 14 days of their purchase and provided the item is in new, unused condition.

How do I initiate a return?

You can initiate a return by emailing, providing your order number and information on the item(s) you would like to return. Your returned item(s) can then be shipped to:

American Western Distribution attn: Mending the Soul
1511 S 47th Ave. Suite 400
Phoenix, AZ 85043

How can I receive a tracking number?

Tracking numbers can be retrieved by emailing

Can I get MTS brochures sent to me?

Yes! Email requesting the number of brochures and providing the appropriate mailing address for delivery.

What if my order was fulfilled incorrectly?

Please email describing the incorrect order. We will send the corrected materials to you in the next shipment, and included will be a return label for returning the incorrect order components.

How can I place an order online if the website is not accepting my form of payment?

Please call (866) 535-5044, select extension 705, and let us know about the issue you are having placing an online order. Alternatively, you can email providing your phone number, and a member of our customer service team will call to assist you with your online purchase.